Shopping Basics
We offer a variety of shipping methods to ensure your lash clusters arrive promptly and safely. Our shipping options include standard, expedited, and express delivery. You can select your preferred shipping method at checkout, and we will provide tracking information so you can monitor your order every step of the way.
Shipping Policy:
- Orders are processed within 1-2 business days.
- Shipping times vary based on the method selected and your location. Standard shipping usually takes 5-7 business days, while expedited and express options are faster.
- Shipping fees are calculated based on your location and the shipping method chosen.
Return Policy:
- We offer a 30-day return policy on all products. If you are not satisfied with your purchase, you can return it for a full refund or exchange.
- To be eligible for a return, products must be unused and in their original packaging.
- Please contact our customer service team to initiate a return and receive detailed instructions.
Yes, we do ship internationally! We are pleased to offer our lash clusters to customers around the world. Shipping rates and delivery times will vary based on your location. At checkout, you can view the available international shipping options and select the one that best suits your needs.
Payments
We accept a wide range of payment methods for your convenience, including:
- Major credit and debit cards (Visa, MasterCard, American Express, Discover)
- PayPal
- Apple Pay
- Google Pay
You can choose your preferred payment method at checkout.
Yes, we do accept international credit cards. You can use your international credit card to make purchases on our site. Please ensure that your card is enabled for international transactions and that your billing address matches the address associated with your card.
Sales tax is applied based on the shipping address of your order. If your location requires sales tax, it will be calculated and added to your total at checkout. The applicable tax rate is determined by your state or country’s tax regulations.
Shipping & Returns
To return your purchase, follow these steps:
- Contact our customer service team to request a return authorization. Please provide your order number and reason for the return.
- Once authorized, pack the item securely in its original packaging and include any original receipts or packing slips.
- Ship the package to the return address provided by our customer service team.
- We recommend using a trackable shipping service to ensure your return is received.
Refunds are processed once we receive and inspect the returned item. Generally, you can expect to receive your refund within 7-10 business days after we process the return. The refund will be issued to the original payment method used at checkout. Please note that processing times may vary depending on your bank or payment provider.
If you need to cancel or change your order, please contact our customer service team as soon as possible. We can only make changes or cancel orders that have not yet been processed or shipped. Once an order is in transit, we are unable to make any changes or cancellations.
If you need assistance, our customer service team is here to help! You can reach us through:
- Email: [josephvivien732@gmail.com]
- Live Chat: Available on our website during business hours
We strive to respond to all inquiries as quickly as possible and provide the support you need.